Aura Wellness Australia – 5-YEAR WARRANTY POLICY

1. Overview

At Aura Wellness Australia, we take pride in delivering high-quality sauna products built for longevity and wellness. To ensure your confidence in our products, we offer a 5-Year Limited Warranty covering defects in materials and workmanship under normal residential use.

2. Warranty Coverage

This 5-Year Warranty applies to:
✅ Sauna Cabin Structure – Includes wood panels, benches, and overall integrity
✅ Heating Elements – Covers infrared heaters, electric heaters, and steam generators
✅ Electrical Components – Covers control panels, wiring, and LED lighting
✅ Glass & Doors – Covers structural defects in tempered glass doors

3. What is Not Covered

This warranty does not cover:
❌ Damage from improper installation, misuse, or modifications
❌ Normal wear and tear, cosmetic changes, or minor surface cracks
❌ Damage caused by excessive moisture, mold, or chemical treatments
❌ Unauthorized repairs or modifications by non-certified technicians
❌ Commercial use (unless specified under a separate commercial warranty)

4. How to File a Warranty Claim

If you experience an issue covered under this warranty, follow these steps:
1️⃣ Contact Aura Sauna Support via email at [hi@aurawellness.com.au] or call [0485 986 349]
2️⃣ Provide proof of purchase and a detailed description of the issue
3️⃣ Attach photos or videos to help assess the problem
4️⃣ Our team will evaluate your claim and determine the best resolution

5. Warranty Resolution

🔹 Repair: We may provide replacement parts or arrange for professional repairs
🔹 Replacement: If a repair is not possible, we may replace the affected component or product
🔹 Limited Refund: In rare cases, if a resolution cannot be found, we may offer a partial or full refund

6. Additional Terms & Conditions

🔸 This warranty applies only to the original purchaser and is non-transferable
🔸 Coverage is valid only for products purchased from Aura Sauna or authorized dealers
🔸 Customers may be responsible for shipping costs related to warranty claims

7. Legal Disclaimer

This warranty is provided in addition to consumer rights under local laws and does not affect statutory protections. Aura Sauna is not liable for any incidental or consequential damages resulting from product use or failure.

8. Contact Information

📍 Company Name: Aura Wellness Australia
📞 Customer Support: [0485 986 349]
📧 Email: hi@aurawellness.com.au